🍪 Cookie Policy

How we use cookies and similar technologies to enhance your ProSource MRO experience

🍪 Cookie Overview

We use cookies to provide a personalized, secure, and efficient B2B platform experience. All non-essential cookies require your consent.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit websites. They help us provide a better, more personalized experience.

🔒 Essential Cookies (Always Active)

These cookies are necessary for basic platform functionality and cannot be disabled:

• prosource_session - User authentication and session management
• csrf_token - Cross-site request forgery protection
• security_key - Platform security verification
• load_balancer - Server routing for platform stability

⚙️ Functional Cookies (Optional)

These cookies enhance platform functionality and remember your preferences:

• user_language - Remember language preference (1 year)
• dashboard_layout - Save dashboard customization (6 months)
• search_filters - Remember search preferences (30 days)
• notification_settings - Email notification preferences (1 year)

📊 Analytics Cookies (Optional)

Help us understand how you use the platform to improve user experience:

• Google Analytics - Website usage and performance analysis (2 years)
• Hotjar - User behavior analysis (30 minutes)
• Platform Analytics - Internal usage statistics (1 year)

🎯 Marketing Cookies (Optional)

Enable personalized business opportunities and relevant supplier recommendations:

• business_interests - Track industry and product interests (1 year)
• campaign_source - Track marketing campaign effectiveness (6 months)
• supplier_preferences - Remember preferred supplier types (90 days)
• LinkedIn Insight - LinkedIn advertising optimization (1 year)

2. Why We Use Cookies

Platform Functionality

• User Authentication: Keep you logged in securely during your session
• Shopping Cart: Remember RFQ items you're working on
• Form Data: Save draft information to prevent data loss
• Security: Protect against fraud and unauthorized access

User Experience Enhancement

• Personalization: Remember your language and display preferences
• Navigation: Maintain your position in multi-step processes
• Recommendations: Show relevant suppliers based on your interests
• Performance: Load pages faster by caching preferences

3. How to Manage Cookies

Browser Cookie Controls

Most browsers allow you to manage cookies through their settings:

Third-Party Opt-Out

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Hotjar: Hotjar Opt-out
• LinkedIn: Adjust settings in your LinkedIn account

4. Legal Compliance

GDPR Compliance (EU Users)

• Explicit consent required for non-essential cookies
• Right to withdraw consent at any time
• Clear information about cookie purposes and duration
• Easy-to-use cookie management tools

Korean Privacy Laws (PIPA)

• Transparent disclosure of cookie usage
• User control over personal data collection
• Secure processing and storage of cookie data
• Regular review and update of cookie practices

🍪 Cookie Questions or Concerns?

Our data protection team is available to help with cookie-related questions